How do I change my security questions for Digital Banking?

To change your security questions and answers on our desktop website:

Log in to Credit Union of Colorado Digital Banking
Click on Settings in the top right corner of your screen
Select Authentication
Select Update under Security Questions and Answers
Click on the drop down list under Security Question 1 and choose your first question. Type your answer in the box below. Repeat for questions 2 and 3.
Click Submit to save your new security questions and answers

To change your security questions using our mobile app:

Log in to the Credit Union of Colorado mobile app
Click on the 3 white lines in the top right corner of your screen
Scroll down and select Settings
Select MFA Setting
Select Update next to Security Questions and Answers
Click on the drop down list under Security Question 1 and choose your first question. Type your answer in the box below. Repeat for questions 2 and 3.
Click Save to save your new security questions and answers

Other FAQs That May Help

How do I unlock my Digital Banking account or reset my forgotten user ID or password?

Forgot User ID, Password, or Unlock Account while on the app? Watch the video below:

Forgot User ID, Password, or Unlock Account while on a browser? Watch the video below:
How do I add a new external account?

View the short instructional video below to learn how to add an external account on the mobile app:

View the short instructional video below to learn how to add an external account on a browser:
How do I edit/manage my external accounts?

View this instructional video below to learn how to manage your external accounts on the app:

View this instructional video below to learn how to manage your external accounts on the browser:
How can I make a payment on a first mortgage loan from an external account?

To schedule recurring payments to a first mortgage loan using an external account, please complete the following steps.

Go to Accounts Tab, and click the first mortgage account to be routed to the mortgage servicing portal. If needed, agree to allow pop-ups for this window to appear.

Click on the three lines in the top right corner and click "Payment Options" under the Payments dropdown.

Select "Set up Auto Pay/Recurring Draft," and then click, "Continue."

Read through the Authorization for Recurring Payments and click, "Approve."

Enter the account type, routing number, account number, and the amount to pay. Click "Next" to confirm.

Review and click "Submit."

To schedule a one-time-payment for a first mortgage loan from an external account, member advocates are available through the chat feature on our website (click the green bubble on lower right corner of your screen) or by calling 1-800-444-4816 during normal business hours.
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How do I enroll in eStatements?
You can enroll in eStatements using the CUofCO app.

Download or open the app here.
- Log into the CUofCO app and go to the menu in the upper right corner.
- Select Statements
- Toggle the delivery mode to Electronic delivery, then select Enroll.
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Why is there a hold placed on my Mobile Deposit when all my deposits are made that way?

There is a $500 cumulative daily limit released on any checks deposited via mobile. The remaining funds will be available within 2 business days. If you need immediate funds availability, please visit a local branch office or call us at 1-800-444-4816 to see if we can make an exception to release funds early.
Why can't I see my statements online?

You will first need to ensure that you have signed up for the eStatement option through Digital Banking.

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Can I deposit a check using my phone?

Yes, Digital Banking utilizes remote deposit capture. Check out the short instructional video below.

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Can I pair my Smart Watch with the Credit Union's Digital Banking app?
Yes! Pairing your Smart Watch with your phone and our Digital Banking app lets you:
- Check your account balances
- Get alerts and security notices
- Confirm payments and deposits
- Find nearby branch and ATM locations
- Pay for goods and services using Apple Pay™, Samsung Pay™, or Google Pay™
If you’re on the go around town, on vacation across the globe, or just away from your computer, getting alerts and keeping up with your accounts is as easy as glancing at your watch!
How can I set up an Account Alert in Digital Banking?

Account alerts are a great way to keep tabs on our account balances. Check out the short video below to see how.
How do I add an additional membership on to my account?

It's easy to add an additional membership on to your Credit Union of Colorado account. Check out the video below to see how.
How can I find a check image I am looking for through Digital Banking?

You can view copies of your cleared check images through Digital Banking or on your mobile device through our app.

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How do I add a Travel Notification to my account?

It's easy to add a travel notification to your Credit Union of Colorado account. Check out the video below to see how.
What is meant by "Available Balance" on my digital banking, mobile, and receipts?

Your available balance includes holds that are placed on deposits and pending transactions (debit cards) that have been authorized but that have not posted to your account.
Why do I have a limit for how much I can transfer through Digital or Mobile Banking?

There is a digital banking daily transfer limit of $10,000. The amount is limited in order to help reduce chances of fraud or loss to our members and the Credit Union.

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