1. Report the loss to your mobile network operator who will bar the phone and stop it from functioning.
2. As long as your password remains secure, then it will protect you from fraudulent use of the CUofCO Cards and/or banking app .
3. In addition, SMS notifications are a one-way communication to the user and will not contain personally identifiable information.
4. In most cases, you will keep your current mobile number when you receive your new mobile device. Once received, you can download the application again and use your existing credentials to access your mobile account.
1. If you upgrade your mobile device, you will most likely keep your current mobile number with your new device.
2. You can download the application again and use your existing credentials to access your mobile account.
3. If possible, delete the application from your old mobile phone before disposal.
1. Please contact the Credit Union at 800-444-4816 to report your card if lost or stolen
2. You will need to delete the lost card from the service and add the details for the replacement card. If a transaction is performed using your old card number the transaction will be declined.
For security purposes, the App will ask for additional validation from the member when utilizing the following functions:
• Add Card / Update card / Delete card
• Set Up Pay In-Store
• Settings (manage contacts, change password, change username, change passcode, other settings)
• Card Details
• Reactivate Card
1. Tap “Forgot?” next to the Username on the Log in Screen.
2. Enter your email or a mobile number. Tap Submit. (Note: If you choose mobile number, it must match the number you entered in the User Profile area of the app. You will not receive a text message, rather an email to your primary address.)
3. A system email will be sent to the primary email address you used to enroll into the CUofCO Cards App.
No, you can log in to the CUofCO Cards App with your existing credentials. You will need to go the menu, settings, manage phone number and edit the existing phone number with the new phone number.
If your account has been locked because of too many password tries, please wait for 60 minutes and try again. If still locked out please contact the App support line (844) 491-2996
1. Tap on Send New Code.
2. A system email will be sent to the primary email address.
3. Enter the Verification code provided in the email on the Verify Email Address screen.
4. Tap Continue.
5. Enter a new password and confirm password on the Reset Password screen.
6. Tap Reset Password.
7. You will be taken back to the Log in Screen.
1. Tap “Forgot?” In the Password section of the Log in screen.
2. Enter your Username and click Continue.
3. You will receive a verification email to your primary email address.
4. Enter the Verification code provided in the email on the Verify Email Address screen.
5. Tap Continue.
6. Enter a new password and confirm password on the Reset Password screen.
7. Tap Reset Password.
8. You will be taken back to the Log in Screen.
For security reasons we cannot reveal why a card has failed verification. You should check all of the card and related information for your account carefully or contact the Credit Union directly at 1-800-444-4816 if your card has failed verification.
If the application will not load on your phone, check your settings to make sure that your mobile device meets the minimum requirements to run the application or change your device settings allow the downloading of applications.
Once you have registered and downloaded the application onto your mobile phone you will normally find the service in your applications, games menu, or in an icon that is placed on your screen.
1. Tap the "+" next to Cards in the main screen.
2. Add the Card Detail Information. Tap Add card.
3. You will be taken back to the main app screen.
4. You can add multiple cards to the app. Each card will be set up with a nickname. By default, your nickname will be the last four digits for your card number. However, you also have the option to establish a custom nickname. Once you create a custom nickname for your account, you must use this nickname to retrieve your card information.
5. You can scroll between the cards by swiping right to left where the card appears on the app main screen.
1. Confirm the device is set to accept text messages.
2. If yes, contact your service provider to see if they are blocking text messages for any reason.
Upgrades are automatically handled by the app store. If there is a new version out, your app store will show the new version and you can download the latest version through the store.
If you get an error when you try to use the CUofCO Cards app there may be a problem with your phone settings.
1. Service Unavailable error (or web service error)-we recommend that you try again later. Occasionally, we need to make changes to the service that requires a temporary halt in service.
2. Network Unavailable error- we recommend that you try again later as you may likely be out of your network coverage.
3. System Unavailable error- we recommend that you try again later. Network timeouts can be caused by a number of factors, such as: a. High usage of the wireless traffic carrier b. Poor signal strength c. Certain older phones with a slower version of GPRS (data service).
Yes, you can use up to 10 mobile devices to access your accounts.
1. You must successfully enroll with the CUofCO Cards App then go into your menu and tap Profile, tap Mobile Number, tap Plus sign next Phone numbers.
2. Add the Phone Number and tap Save.
3. Tap Confirm.
4. Tap Continue.
5. You will be taken to the main app screen.
Download the CUofCO Cards App from the App Store or Google Play. Links to the stores are also available at cuofco.org. To complete the enrollment process and create an account you will need the following information:
• Full card details or Digital Issuance Activation Code
• Full address associated with the card
• First and last name
• Email address
• Self-chosen username and password
The email and username must be unique, meaning there cannot be two different accounts with the same username or email address.
CUofCO Cards app is supported on iPhone and Android devices running the following operating systems:
• iPhone handsets running the iOS 11.0 operating system and above
• Android handsets running the 7.0 operating system and above
The app is also viewable on iOS and Android tablets; however, they are not optimized for these larger devices.
The CUofCO Cards App can only be accessed from your mobile phone using your username, password or fingerprint. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security. We also use recognized and independent security experts to validate the security of the CUofCO Cards App.
