FAQ's About Transfers at CUofCO

View the short instructional video below to learn how to add an external account on the mobile app:

 View the short instructional video below to learn how to add an external account on a browser:

To schedule recurring payments to a first mortgage loan using an external account, please complete the following steps. 

Go to Accounts Tab, and click the first mortgage account to be routed to the mortgage servicing portal. If needed, agree to allow pop-ups for this window to appear. 

Click on the three lines in the top right corner and click "Payment Options" under the Payments dropdown. 

Select "Set up Auto Pay/Recurring Draft," and then click, "Continue." 

Read through the Authorization for Recurring Payments and click, "Approve." 

Enter the account type, routing number, account number, and the amount to pay. Click "Next" to confirm. 

Review and click "Submit." 

To schedule a one-time-payment for a first mortgage loan from an external account, member advocates are available through the chat feature on our website (click the green bubble on lower right corner of your screen) or by calling 1-800-444-4816 during normal business hours. 

Easily send or receive money using your desktop or mobile device utilizing External Transfers. 

1. Transfer funds between your Credit Union accounts and accounts held at a different financial institution.
2. Send or receive money from friends or family members, just by knowing their cell phone number or their email address.

Watch the short video below to see how you can set up External Transfers within Digital Banking.

For your convenience, there are several ways to make your loan payment: in person, online or through the mobile app, ACH, over the phone, or by mailing in your payment. Learn More

Making multiple payments will pay down your principal balance faster and result in less accrued interest. We require a payment to be made every 30 days; thus, making multiple payments will not extend your next payment due date.

ACH payments are made daily at 3:00 p.m. Please allow additional time for any items that may need to be addressed for manual posting. If a payment is set to pull on a weekend day or holiday, the payment will pull the following business day.

You can change your ACH payment by visiting your local branch or calling us at 800-444-4816. We are able to assist you in updating the amount or account the ACH payment is coming from.

View this instructional video below to learn how to manage your external accounts on the app:

View this instructional video below to learn how to manage your external accounts on the browser:

Payments received before 3:00 p.m. will reflect on the same business day. Payments made after 3:00 p.m. will be posted next business day and will be effective for the date the payment was made.

*By participating in the Credit Union of Colorado (CUofCO) skip-a-payment offer, you are requesting to skip your loan payments as indicated above. You agree and understand that: 1.) You must specify whether your loan is paid with an ACH or payroll deduction in order for CUofCO to stop payment. If CUofCO is unable to stop your ACH or payroll deduction payment in time, your skip-a-payment may be delayed until the next scheduled payment; 2.) You must specify whether your loan is paid by auto-deduct through online banking or another method from any banking institution (including CUofCO). CUofCO is unable to stop payments set up though these methods. Any payment(s) that are approved for skip-a-payment but automatically made through an automatic payment method will be re-directed as a deposit into your share account; 3.) Skipping your payment(s) may result in your having to pay a higher total finance charge than if you made your payment(s) as originally scheduled. Interest will continue to accrue on the outstanding principal balance during the payment deferral period; 4.) The skip-a-payment may extend the maturity date and payment terms for each of your loan(s) on which one or more payments are skipped, and you have to make more payments to extinguish the balance of your loan(s) than was originally specified in your loan documents. In the event your skip-a-payment request is granted, you agree to fully cooperate with CUofCO to sign any and all documents requested by CUofCO to: a. Document the skip-a-payment and loan modification; b. Preserve any and all CUofCO security interest and rights indicated on the initial loan documents; 5.) If you elected to add GAP or Warranty Coverage to your loan(s), the coverage may not extend beyond the original maturity date; 6.) You are required to resume your payments when the skip-a-payment period is over; 7.) If your loan is delinquent, regular credit reporting will continue 8.) You must have made six (6) consecutive monthly payments to your CUofCO loan(s) to be eligible for a skip-a-payment; 9.) You cannot skip-a-payment on any loan for two (2) consecutive months; 10.) All skip-a-payments are subject to Credit Union approval; 11.) Maximum of two (2) skip-a-payments are allowed per year, one (1) via Self-Service and maximum of six (6) skip-a-payments are allowed during the life of the loan; 12.) Skip-a-payments are not available on Real Estate Loans and Flex Choice Balloon Vehicle Loans. 13.) Skip-a-payments on Home Equity Line’s of Credit must be approved by the Credit Union of Colorado.