Don't Fall for the Missed Delivery Scam

Online shopping has become integral to our daily lives, with packages arriving at our doorsteps more frequently than ever. Unfortunately, scammers are posing as trusted couriers and distributing fake missed delivery notices instead of actual packages. Responding to these deceptive texts, emails, and door hangers could lead to identity theft and financial loss.

What is a missed delivery scam?

A missed delivery scam uses fake delivery notices to trick people into sharing personal information, downloading malware, or paying for the redelivery of nonexistent packages. Scammers send mass text messages and emails falsely claiming a failed delivery attempt. Some con artists will even leave paper notifications on the front doors of their intended targets.

What makes missed delivery scams so effective?

Delivery scams are highly effective because they exploit name recognition and human psychology. Communication often appears to come from known delivery services like FedEx®, UPS®, and USPS®. Scammers use stolen logos and convincing messages, making few people question the legitimacy of such notices. People are naturally curious about unexpected deliveries, which makes these bogus notifications hard to ignore.

Missed Delivery Scam Red Flags

It can be hard to tell whether the delivery notice is real or fake unless you know what to look for. Remember, scammers don't actually know if you're expecting a package. They simply cast a wide net, hoping to catch individuals who have recently made online purchases or shipped items. Protect yourself by staying alert to these warning signs:

Texts that contain odd or shortened links.
Pressure to act quickly to avoid fees or package return.
Written or digital communication that arrives unexpectedly and without context.
Sender details that don't match the official shipping company's contact information.
Messages that request sensitive data, like a Social Security number, to verify your identity.

How to Protect Yourself from Missed Delivery Scams

Don't respond if you encounter a suspicious message. Instead, contact the shipping company directly using their official website or phone number. It’s also recommended that you:

Avoid clicking on hyperlinks in unexpected texts or emails.
Download and use the official shipping company apps to manage your deliveries.
Remember that legitimate shipping companies don't charge random fees via text or email for redelivery.

Stay cautious of missed delivery notices to keep your personal and financial information safe from scammers.

What if I've Been Scammed?

If you've shared confidential information or paid a redelivery fee as part of a missed delivery scheme, it’s vital that you act fast.

Change online passwords for any accounts that may have been compromised.
If you paid by credit card or debit card, contact the financial institution to dispute the charges as fraud.
Freeze your credit with the major credit reporting bureaus to prevent new accounts from being opened in your name.
Report the incident to the company listed on the missed delivery notice. Visit their webpage for reporting instructions.
UPS®
FedEx®
U.S. Postal Service®

Credit Union of Colorado members can access a free fraud checklist to help recover the security of their accounts. It lists specific steps you can take based on the type of fraudulent account activity.